We want you to be happy with your order. If there is a problem, please contact us and we will make it right.
When we offer a replacement or refund
- You received the wrong product or the wrong bottle size
- The bottle arrived broken, leaking or damaged
- An item is missing from your order
How to report a problem
Please contact us on WhatsApp at 0326 3550012 within 48 hours of receiving your parcel. Share your name, order number and clear photos or a video of the parcel and the product. Our team will review it and reply with the next steps.
Items we cannot accept back
- Opened or used products, for hygiene reasons
- Products that were damaged after delivery
- Problems reported after 48 hours of delivery
How refunds are paid
Once your claim is approved, we will either send a replacement at no extra cost or refund the amount by bank transfer or mobile wallet (such as JazzCash or Easypaisa). Refunds are usually processed within 5–7 working days after approval.
Cancelling an order
You can cancel your order free of charge before it is dispatched. Just message us on WhatsApp. Once the parcel has been handed to TCS, it cannot be cancelled.
A note on results
Hair care results differ from person to person and depend on regular use. Refunds are not offered on the basis of personal results once a product has been opened.