This privacy policy explains what information Kshaf-ul-Shifa collects when you visit kshafulshifa.com or order from us, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.
Information we collect
- Order details: your name, phone number, delivery address, city and, if you share it, your email address.
- Messages: anything you send us on WhatsApp, by phone or through our social media pages, such as order requests or questions.
- Payment confirmations: if you pay in advance through JazzCash or NayaPay, the payment screenshot or transaction details you send us.
- Website data: basic technical information such as your device, browser, pages visited and the time of your visit, collected through cookies and analytics tools.
We do not ask for or store debit or credit card numbers on our website.
How we use your information
- To confirm, pack and deliver your order
- To contact you about your order, delivery, returns or refunds
- To answer your questions and give customer support
- To keep records of orders and payments
- To understand how visitors use our website so we can improve it
- To share offers or new launches, only if you have agreed to hear from us
Who we share it with
We never sell your personal information. We only share what is needed to complete your order:
- Courier partner (TCS): your name, phone number and address so your parcel can be delivered.
- Payment providers: when you choose to pay through JazzCash or NayaPay, the payment is handled by that provider under its own terms.
- Website services: our hosting, analytics and messaging services (such as WhatsApp) that help us run the website and talk to customers.
- Legal reasons: if we are required to by law.
Cookies
Our website uses cookies to keep your cart working, remember your choices and help us understand website traffic. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
How long we keep your information
We keep order and payment records for as long as needed to deliver your order, handle returns and meet our accounting and legal duties. After that, we delete or anonymise them.
Keeping your information safe
We take reasonable steps to protect your information, and only our team members who need it to process orders can see it. No website or online service can be completely secure, so please do not send sensitive details such as passwords or card numbers in messages.
Your choices
- Ask us what information we hold about you
- Ask us to correct or update your details
- Ask us to delete your information, unless we need to keep it for an open order or legal reasons
- Stop receiving offers from us at any time by telling us on WhatsApp
Children
Our website and products are meant for adults. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
For any question about your privacy or your information, message us on WhatsApp or call 0326 3550012, or visit our contact page. You can also read our terms of service and refund policy.