Your Satisfaction is Our Priority
At Kshaf-ul-Shifa, we take great pride in the quality of our herbal hair care products. We want every customer to be completely satisfied with their purchase. If for any reason you are not happy, we are here to help.
Please read our Refund Policy carefully to understand your rights and our process.
Refund Eligibility
You may be eligible for a refund in the following situations:
✅ You received a wrong product that you did not order
✅ The product arrived damaged or broken
✅ The product seal was already broken at the time of delivery
✅ The product is defective or of poor quality
How to Request a Refund
If you believe you are eligible for a refund, please follow these simple steps:
- Contact us within 48 hours of receiving your order
- WhatsApp or call us at +92 326 355 0012
- Share the following details:
- Your full name
- Order details (product name & quantity)
- Delivery address
- Clear photo or video of the damaged/wrong product
- Reason for refund request
- Our team will review your request within 1 to 2 working days
- If approved, refund will be processed as per our refund method below
Refund Methods
Since we operate on Cash on Delivery (COD), refunds will be processed through one of the following methods:
💚 EasyPaisa 💙 JazzCash 🏦 Bank Transfer
Our team will confirm the preferred refund method with you at the time of approval. Refund details (account number or wallet number) will be required from the customer.
Refund Processing Time
Once your refund request is approved, please allow:
⏳ 3 to 5 working days for the refund to be transferred to your EasyPaisa / JazzCash account ⏳ 5 to 7 working days for bank transfers
We will notify you via WhatsApp once the refund has been processed.
Exchange Policy
If you prefer an exchange instead of a refund, we are happy to arrange that too! Simply let us know when you contact us, and we will send you the correct or replacement product as soon as possible.
- Exchange requests must also be made within 48 hours of delivery
- The original product must be unused and in original packaging
- Exchange is subject to product availability
Return of Product
In some cases, we may request you to return the product before processing the refund or exchange.
- Return shipping instructions will be provided by our team
- Return courier charges will be borne by Kshaf-ul-Shifa in case of our error (wrong or damaged product)
- Return courier charges will be borne by the customer in other applicable cases
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- First, check your EasyPaisa / JazzCash / bank account again carefully
- Then contact your bank or mobile wallet provider
- If you still have not received it, contact us immediately at:
📞 +92 326 355 0012 📧 kshafulshifahairoil@gmail.com
We will do our best to resolve the issue as quickly as possible.
Our Commitment to You
At Kshaf-ul-Shifa, we believe in honest business and customer satisfaction. Every product we send is carefully packed and quality-checked. However, if anything goes wrong — we will make it right.
Your trust means everything to us. 💚
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.
Contact Us
For any refund or exchange related queries, please reach out to us:
📞 Call / WhatsApp: +92 326 355 0012 📧 Email: kshafulshifahairoil@gmail.com 🌐 Website: kshafulshifa.com
⏰ Available: Monday to Sunday,
We are committed to resolving every issue fairly and promptly.